Missing parts are recreated, painted and glazed to perfection. Stalactite Eye China, crystal, glassware - address: 2379 Holly Lane - Ottawa On (k1v 7p2) Ottawa Ontario - phone: □ (613) 523-71 my account + POST MY AD. Get directions, store information and more. ) Our store building here at 777 Cloverdale Avenue was built new in 1975 specifically for our use. Storage: If you are unable to take delivery of your items when they are ready, no problem! We'll be happy to store them for you for a fee, calculated based on the size of the items and the time needed.Crystal shops ottawa. Purchases are not refundable should your ordered items not fit through these areas. Before finalizing your purchase, please verify clearance measurements of doors, stairways, elevators and hallways. Please Note: Discontinued and Clearance items cannot be returned or exchanged. A 50% deposit is required at the time of purchase Final balance is collected before delivery. Variations in color and grain do not constitute a defect. The beauty of natural materials is the variations of color and grain. Please Note: Customized merchandise cannot be returned. Items may be picked up or repaired on site, free of charge. We maintain a 30-day return policy on any stock or express ship furniture. Return shipping and delivery fees will be deducted from your refund.įor any customized item: Should you discover a manufacturing defect or damage upon delivery, please notify us with 48 hours of delivery and we will arrange a repair or replacement. Therefore, we had to develop certain policies. We always strive for complete satisfaction, but we must stay in business in order to keep serving our customers. We are a small company who prides ourselves on lifelong relationships with our customers. So please be sure that the contact information on your order will be correct at the time you expect your furniture to be ready, or give us a call to update it if needed. When your furniture ships, we will call you to collect any remaining payments due and hand off your order information to our trucking partner, who will contact you to arrange a delivery time and let you know what to expect. We are happy to help guide you through the setup and are working on videos to make it simple! (only dining tables, cribs, beds and some desks require setup). You will have to arrange to bring your furniture to your room of choice and set up as needed. Since these routes are typically served by a single driver, we cannot include inside setup. Removal of existing furniture is not included, but we are happy to set it up for you with advance notice for a fee.ĭeliveries outside of our local radius are handled by our network of trucking partners and include doorstep delivery for a flat rate of $99 regardless of order size. We offer flat rate shipping regardless of the size of order or number of items.įor Denver orders (within 60 miles of our shop), our white glove delivery service includes bringing your items safely inside the home, situating them in place and setting them up properly for $99. We'd love to meet you!įurniture orders are available for pickup at our shared warehouse space, where our friendly staff can help you load your vehicle. If you live in (or would like to visit!) the Denver metro area, you’re always welcome to pick up online orders at our store during store hours at no charge. Please refer to individual product pages or maker pages for specific lead time information on a particular item. Time frames vary widely by item, depending on degree of customization and item type. We will email you with tracking information as soon as your item(s) are shipped. We are a small staff but we try very hard to ship out all in-stock items within a maximum of two days of receiving your order. Unfortunately we cannot offer express shipping, due to the handcrafted nature of our items. Shipping of orders under $250 is a flat $9.99. UPS Ground or USPS regular shipping is free on all orders over $250, except furniture.
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